If you are not aware of the continuing issues with Cyberpunk 2077, you have not played the game and likely spent very little time online. The number of memes based on the problems has become the majority of the internet, or so it seems. That is because the game was so highly anticipated, and the release has been a massive disappointment. Since we discussed requirements last week, things have gotten even more complex.
Developer CD Projekt Red has released an official apology for the state of the game, particularly on current generation consoles (Xbox One and PlayStation 4). The apology came after gamers complained that the game was glitchy at best and unplayable at worst, with some players complaining about regular hard crashes. The apology focused on the fact that they had not done enough to show the game on current consoles, relying mostly on PC and next-gen consoles instead )Xbox Series X and PlayStation 5).
The statement included language that appeared to encourage gamers to return the game if they are unhappy with the quality and are not willing to wait for updates to fix the issues. The statement said, in part,
We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don't want to wait for updates, you can opt to refund your copy. For copies purchased digitally, please use the refund system of PSN or Xbox respectively. For boxed versions, please first try to get a refund at the store where you bought the game. Should this not be possible, please contact us at firstname.lastname@example.org and we will do our best to help you. Starting from today, you can contact us for a week up until December 21st, 2020.
The problem is that neither Sony nor Microsoft had adjusted their refund policies for digital purchases. If you had played the game on a PlayStation, you were out of luck, and gamers again expressed their displeasure with the confused messaging from CD Projekt Red. Michał Nowakowski, senior vice president of business development, said on an emergency investor call,
One has to understand: Microsoft and Sony have refund policies for every product that is released digitally on their storefronts. Despite several articles I've seen that things are being set up just for us, it's actually not true - these policies are in place and have always been in place; they're not offered specifically for us. Anyone who has purchased any title on the PlayStation Network or the Microsoft storefront can ask for a refund, and if it's made within certain boundaries, usually related to time, usage and so on, can ask for that refund. Our procedure here with Microsoft and Sony is not different than with any other title released on any of those storefronts. I want to state that clearly, as there seem to be certain misconceptions.
Fortunately, the companies decided that they needed to act because of the overall failure of the title. Sony, whose refund policies were the most impactful on gamers, went the farthest - delisting the game from the PSN Store entirely. They also adjusted the refund policy for the game, and offered refunds for any digital purchases of the title. Microsoft is also offering refunds, but has not pulled the title from the store.
Physical copies, and digital copies purchased at retail, also have a process for refund. Retail stores are ebing encouraged to accept these refunds, but if you are funded, the company will refund the purchase themselves.