T-Mobile Closing 7 Call Centers, Cutting 1,900 Jobs - The UpStream

T-Mobile Closing 7 Call Centers, Cutting 1,900 Jobs

posted Sunday Mar 25, 2012 by Nicholas DiMeo

T-Mobile Closing 7 Call Centers, Cutting 1,900 Jobs

Commence the downward spiral of T-Mobile! If you haven't been keeping up with the whole T-Mobile FauxG (4G) network debacle, you have you been missing out. At the end of the day, through T-Mobile saying first that 4G is a niche market, then saying that they have released a fake 4G network (3G+), last month the company said it would be taking the money earned from the failed AT&T acquisition to build their own 4G LTE network. I can't make this stuff up!

You could understand the confusion that customers would have when they hear of all these different things going on with their wireless carrier, and you could imagine that all of this bad and mixed up publicity couldn't be too great for T-Mobile itself. Well, two quarters ago they lost 50,000 customers and this week, T-Mobile will be cutting 1,900 jobs to go with it, which is roughly 5% of its workforce.

T-Mobile will be shutting down seven call centers across the company and will be undergoing more job cuts in the next few months. They have said that this is all part of a larger restructuring plan due to the failure of AT&T picking up the other GSM wireless carrier.

So, in the end, the 24 call centers will be reduced to 17. The company will be transferring some of the jobs at the call centers to other areas and offices, as the 7 closing centers housed 3,300 employees. Those centers will be closing within the next three months and employees who won't be transferring will receive severance pay and healthcare for two months.

T-Mobile has not given more details on their master plan as of yet, but has said that the other call centers need not worry. However, for the remaining 36,000 employees who aren't in the call centers being harassed by customers who are confused as to which network their phone operates on, you may have to look for other jobs. More cuts are coming after a $200 million rebranding campaign. Hopefully, part of that campaign will be "We're sorry we lied to you this whole time. Here's a real 4G network." One can hope.


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