iCloud Outage Receives Almost No Response From Apple

iCloud Outage Receives Almost No Response From Apple

posted Friday Oct 26, 2018 by Scott Ertz

iCloud Outage Receives Almost No Response From Apple

With the way the electronics world works today when a cloud-based service goes down, Twitter loses their minds. In fact, you can always find out within minutes if a service is having an outage simply by opening up your Twitter feed. If you need evidence of this, go look last week when YouTube crashed for only an hour, or the last time PlayStation network experienced an outage. More importantly, you can also find out about these outages quickly directly from the companies. YouTube, PlayStation Network, Xbox Live, Azure, Amazon Web Services, and more all notify users almost immediately when they experience issues.

Apparently, this generalization has an exception: iCloud. This week, Apple's cloud service experienced an outage on some of their most critical services, such as Drive, Photos, Mail, Calendar, and Find my iPhone. Even if you are an Apple customer, you might be surprised to find this out right now, because Apple has been completely silent about it. Except for their System Status page, there was no official acknowledgment of the issue at all. The status page only said that some users were experiencing slower than normal performance, despite the fact that the services were mostly unavailable, not slow.

The lack of communication from Apple is certainly concerning. If you are paying a company for a service and that service is not provided, consumers expect to find out something. In the tech world, you're never going to get a lot of information in the moment, but you will at least get some sort of acknowledgment. Silence usually indicates a bigger problem, such as a security issue. It would not be a huge surprise to find out that iCloud was experiencing an attack and Apple shut the service down to protect user data. On the heels of Apple's big announcement about renewed data protection, a previous iCloud breach, and the almost total silence, this is a realistic possibility.

Until the company acknowledges what happened, the best course of action is to keep a close eye on your account and possibly change your password, just to be safe.

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