Twitter Puts Pen to Paper with New Reporting System for Abuse and Trolls - The UpStream

Twitter Puts Pen to Paper with New Reporting System for Abuse and Trolls

posted Sunday Mar 1, 2015 by Nicholas DiMeo

Twitter Puts Pen to Paper with New Reporting System for Abuse and Trolls

It appears Twitter's move to better handle trolls and abuse on the site has quickly started to come to life. This week, Twitter launched a newly-streamlined reporting system that will allow users to submit those abusive tweets and trolls to the site staff. This also coincides with Twitter's promise in December to make it easier to report these problems.

What's interesting is users can now report when a Twitter user is posting private information about your or someone else, commonly referred to as doxing. Considering that many recent data breaches exponentially were worse due to the immediate spreading of the information via social media, this seems fitting. It also protects individuals from gangs of online trolls who typically band together to make a person's life miserable.

Per the announcement by Twitter's VP of User Services Tina Bhatnagar, Twitter will also triple the size of its staff that handles these reports, further solidifying CEO Dick Costolo's goal to better monitor and take action on abuse.

While we review many more reports than ever before, we've been able to significantly reduce the average response time to a fraction of what it was, and we see this number continuing to drop.

Another addition to the website includes a new verification system for users who have been temporarily banned or warned. Those users will be told they must provide a phone number and/or an email address to Twitter, which the company will use to verify the identity of the user. This move definitely helps the anonymity problem that plagues Twitter and could surely attach a more identifiable piece of information to a user's handle on the site. From what we know about this announcement, the verification process will not be for every warned or banned user, and looks to be random or based on severity for now.


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