AT&T's New iPhone App Lets You Report When You Lose Signal - The UpStream

AT&T's New iPhone App Lets You Report When You Lose Signal

posted Friday Dec 11, 2009 by Nicholas DiMeo

AT&T's New iPhone App Lets You Report When You Lose Signal

It's one of those typical cases of good idea, poor implementation. AT&T has released a new iPhone application called "Mark the Spot" that will allow you to send feedback to the wireless carrier whenever you experience a dropped call or sudden network outage. Good idea.

The only time a user would probably want to report said problems, however, is when they experience the problem. Not when they finally get to a location where the signal is high enough to send the data through the network back to AT&T (especially in places like New York City, where AT&T's monthly dropped call rate can sometimes exceed 30%). Poor implementation.

All joking aside, it's about time that a carrier finally recognizes they have some flaws and are taking measures to rectify them. AT&T had this to say:

AT&T is committed to providing its customers with the best network experience possible.

This application will help contribute towards this goal and its utilization is greatly appreciated.

After the years of criticism for lack of voice quality on the iPhones, is this AT&T's day of reckoning? Let us know what you think!

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What You're Saying

posted Saturday Dec 12, 2009 by hiimcody1

Maybe if they tied GPS into it and kept the errors in a log and it was sent automatically once the phone had signal... Even then, now they know where you are, all the time...

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