Chris Tinker is an HP Master Technologist with more than 12 years experience supporting "Mission Critical" enterprise customers on a broad range of technologies including but not limited to HP and third party hardware/software at or above a master level.
Greg Tinker is also an HP Master Technologist. Greg has more than 14 years experience in the same functional areas.
Both Greg and Chris Greg have managed technical operational outages with millions of Dollars/Euros hanging in the balance, and created Communication plans for everyone ranging from Master Architects to the CIO and higher executives of Fortune 500+ companies.
In this interview, Chris and Greg talk about the challenges of quickly orienting to an emergency outage situation, performing triage on multiple presenting problems, and establishing a clear response and recovery strategy. WIth outstanding technology skills as a base, their job entails a great deal of psychology and understanding of the business impact of resolving the problems.
The source link below will provide additional information related to the interview.