TonDone: The easiest way to manage your facility services @ CES 2022 - Show Notes

TonDone: The easiest way to manage your facility services @ CES 2022

Tuesday Feb 8, 2022 (00:10:44)


If you own a business, you know that there are some jobs that are really difficult to feel like you understand. Managing facility services, such as janitorial needs, can be a real challenge. For most of us, we simply have to trust that the job is getting done. We're not around when it happens, and we don't quite understand all of the details that go into the job. For those that provide the service, it's even more important to know exactly what is going on at your clients' offices. Fortunately, TonDone has created a product that gives everyone a better look into what is and is not happening in their offices.

What is TonDone?

TonDone is the solution to all of your facility service needs. With their mobile app, you can manage your team, get alerts from IoT devices, and control your business operations from your mobile device. TonDone makes work management simple so that you can focus on what you do best - running your business!

You'll be blown away by how much TonDone can help streamline your business processes. From alerts sent straight to your phone to an intuitive mobile app designed with contractors in mind, TonDone has everything you need to take charge of your facility services. It is changing how businesses operate, making it easier than ever to track work, control costs, and delight customers with an amazing level of service.

How does TonDone work?

TonDone embraces the Internet of Things, creating a physical network of devices that help with proof of work. Using Near-Field Communication (NFC) tags, owners can verify that their facilities staff and contractors have physically been to the location, that they were there at the right time, and doing what is expected.

Of course, tracking the data is only part of the equation. Without reporting services, that data is completely useless. TonDone's reporting services make it easy to get data out of the TonDone system and into a format that you can use to improve your business.

The system has an advanced reporting system that allows you to keep track of all of your staffers and contractors in near to real-time on your phone, computer, or tablet. This allows business owners and cleaning companies to keep track of what is happening, but also look for ways to improve the customer experience.

What are the benefits of TonDone?

The combination of tracking and reporting allows for a better understanding of your business. When your business is taking care of the offices of others, there are a lot of ways to improve the customer experience. Looking for efficiencies can keep the time down, as well as potentially the cost. You might also be able to identify employees and contractors that need more training because the amount of time they are taking on a project is far outside of your estimates and expectations.


TonDone is available now and in use by management with their clients. To learn more about the platform, get a demo, or try it for yourself, head over to the company's website.

Interview by Scott Ertz of F5 Live: Refreshing Technology.

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Scott Ertz

Host, Episode Author

Scott is a developer who has worked on projects of varying sizes, including all of the PLUGHITZ Corporation properties. He is also known in the gaming world for his time supporting the rhythm game community, through DDRLover and hosting tournaments throughout the Tampa Bay Area. Currently, when he is not working on software projects or hosting F5 Live: Refreshing Technology, Scott can often be found returning to his high school days working with the Foundation for Inspiration and Recognition of Science and Technology (FIRST), mentoring teams and helping with ROBOTICON Tampa Bay. He has also helped found a student software learning group, the ASCII Warriors, currently housed at AMRoC Fab Lab.


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Erin Hurst (00:07)

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Scott Ertz (00:21)

We have our next guest here. Hello.

Matt Crowley (00:25)

Hi, how are you doing?

Scott Ertz (00:26)

Fantastic. How are you?

Matt Crowley (00:27)

I'm good. I wish it was in Vegas right now. But-

Scott Ertz (00:30)

Me too.

Matt Crowley (00:30)


Scott Ertz (00:32)

It is what it is. We've got to do what we've got to do, right?

Matt Crowley (00:35)

Yep, I'm in a nice and toasty. Well, not toasty Cleveland, Ohio right now. It's a little frigid outside. So I'm staying here.

Scott Ertz (00:43)

We're on the exact opposite. We are in Tampa, Florida. Were it is somehow warm today. So go ahead and introduce yourself and your company.

Matt Crowley (00:53)

Alright. So my name is Matt Crowley, I'm the CEO and Co-Founder of a company called TonDone. We make it incredibly simple for building service companies. think janitorial companies, maintenance companies to do their jobs, and schedule works with customers. So while I am in Cleveland today, my co-founder is in Eureka Park. We at our booth, I got it, write it down, 60867. So we're present. But you know, I got a family, I don't want to get sick with COVID right now. So I'm hanging back here. But we're out demoing some new technologies that we've put out. You know, we have million, about 4 million frontline workers in the United States that, you know, even throughout COVID had to make sure that all the commercial facilities we use are clean. So you know, someone coughs in a Starbucks bathroom. You want to send someone in there to you know, light a fire to it and make sure it's cleaned out. And these folks are on the front line every day. And what we do is we build technologies that make it easier for them to do what they do best. So they can, you know, focus on doing the painting or like maintenance or janitorial work, the things they're good at, and they want to do versus trying to fiddle with a device to explain to their manager, what's going on with each step and each task that they do. So the technology we have is a phone app. We use NFC tags and beacons to allow workers to report where they're at. Report what they're doing. We tie into sensors like phone dispensers, soap dispensers, toilet paper dispensers, even cameras, to allow managers and customers, all the buildings that need to be serviced to know whether or not the job was done right in their facility.

Scott Ertz (02:40)

Okay, that is super cool. So the first thing I want to say is, I looked up where your booth is. For those who might be watching from Vegas. Your booth is literally, if from our tower if we look straight down, we'd be looking at you.

Matt Crowley (02:56)

Oh, I should have sent Bill up then to do them in person.

Scott Ertz (03:02)

Yeah, that's okay, I'm enjoying this. So, um, there's a lot of interesting technology included in this. I love that like NFC tags were real popular a couple of years ago, and the way that, you know, we see a lot of crypto tokens and things today, where they weren't being used, really, for anything of value. But it sounds like you guys really had a plan for this. And it enhances your product.

Matt Crowley (03:34)

Yeah. So my background is actually in the airport space. So I was the CIO for Hopkins Airport in Cleveland and Philly airport. And what you ended up with is, I like to joke, every time someone would cut the grass, it was a game of 20 questions, right? So you would send someone out to go mop the floor, cut the grass. And then you'd expect them to be a business analyst and take a tablet with them and type up well, how did you feel while you were cutting the grass? And was it raining outside? And so managers are trying to collect all this data about what's going on and what's the work completed. When in essence, there's all this data around you that's already there. What you really need to know is proof of presence and proof of work. Was the person there and was the job done? So you know, the traditional ways that NFC tags are used, what we use them for is, let's say, for instance, you have a job rotation when you're cleaning the bathroom. And instead of having to go fiddle with the device. We can tie it into the sensors in the bathroom. You tap your phone or device to the tag on the wall. And you suddenly reported all your work. And it's-. A part of the problem with the systems on the market today, like QR codes is if I want to not show up for work. I take a picture of the QR code and I print it off on my printer and suddenly I am magically at work but I'm actually sitting at my desk checking in and out of my job. So it allows for, you know, honesty is the workplace that avoids wage theft. Allows for no tracking of the work being done. We're not we're not trying to track the employees, what we're trying to make sure that we're doing is the customer requests work is done, that it's done. Right. If you have a planeload of passengers, you have 200 people coming out using a restroom. We want to make sure that right after that, that work is completed, that restroom is clean, and we're ready for the next group of people. So now it's all about consistency, showing proof that work is done, and making sure that all the facilities now that we're so concerned about health-wise, we have the technology in place to maintain them properly.

Scott Ertz (05:38)

Gotcha. Okay. That's yeah, I don't tend to think in terms of, you know, how to scam somebody out of time and our money. So I never would have thought to take a picture of the QR code and scan it later. I could just scan it in a place like a normal person would have.

Matt Crowley (05:59)

Yeah, my joke is I would actually take my phone to a Roomba and make it look like it was moving around a room. So.

Scott Ertz (06:09)

Oh, yeah, that's funny.

Matt Crowley (06:12)

So yeah, it's an interesting space. I mean, a lot. I think oftentimes, we take it for granted. Like, we go into our office every day, and it's clean, we go into Starbucks, and it's clean, you know, we park in a parking lot, and the, the potholes are patched. And there's a lot of work behind the scenes. And that's what we try to manage and get a hold of this. Make sure that we make that work be seamless and efficient. So that, you know, you're not sitting there questioning, Is the facility I'm into safe to be in? Is the parking lot gonna have my tire be punctured? There's a lot of work done behind the scenes. And I think there's, there's a lot of time wasted. And there's a lot of chaos that we're trying to give some order to.

Scott Ertz (06:56)

Gotcha. Obviously, there very clearly must be a need for this, because you've thought through some really detailed aspects of the product that I never would have considered. So you know, what kind of install base is this? Is there for this, currently?

Matt Crowley (07:19)

So we launched in like 10 months ago. So right now, we are in about 700 commercial facilities right now. And a lot of times these are were in like raising canes, chicken fingers. We're at some grocery stores, Menards. And these are kind of third-party cleaning companies, maintenance companies that come into those locations, and do work. So another one of our clients. Interestingly enough, they manage the pegboards at Home Depot, Lowe's, and Ace Hardware. So they go in and they place Channellock tools on the pegboards, and they use our system to manage their frontline workers going out to those facilities. So just like our customers, we're also behind the scenes. So you're probably going to a name brand that we are in right now that is being used for some sort of task management. But again, the whole goal with this is and our product is most people will never know about it. It's there. It's running in the background. It's being used to distribute work. But yeah, we're growing. We're growing pretty fast. We are just closing out in our second round of funding and growing our team. So it's been a fun, fun trip. But we're based out of Cleveland, Ohio. And we came out of Tech Stars in Chicago. So, you know, live in the startup life a bit, but expanding pretty fast.

Scott Ertz (08:45)

Gotcha. Well, it really does sound like a fascinating product. For people who want more information or might want to engage your services. How can I do that?

Matt Crowley (08:56)

Sure. If you visit It's just like two words T-O-N-D-O-N-E. Also apparently it means pancake in Italian. But it's And if you email us, you know my name is Matt Crowley. If you email me at Matt,, I will be happy to talk to you and give a demo of the product. Or you can visit us at our booth. And we can give you a live demo of the NFC technology.

Scott Ertz (09:21)

Fantastic. Well, that. If you can't tell NFC is something that I personally have an interest in. I built a product concept at one point, based on NFC. It was a gaming product. So I'm very interested in NFC stuff. So that's why I locked up to that aspect of it. And I wish I could see a demo of it. But you know, maybe next year.

Matt Crowley (09:45)


Scott Ertz (09:45)

We get to we'll get to see each other in person.

Matt Crowley (09:48)

Definitely. But I appreciate you having me on and you know, maybe next year I'll get to see you. We'll give you a demo.

Scott Ertz (09:55)

For sure. Alright, thank you so much and-

Matt Crowley (09:58)

Thank you.

Scott Ertz (09:59)

Have a good rest of the show however you're participating.

Matt Crowley (10:02)

Thank you. Thanks, bye.

Erin Hurst (10:07)

TPN CES 2022 coverage is executive produced by Michele Mendez. Technical Directors are Kurt Corless and Adam Barker. Associate producers are Nancy Ertz and Maurice McCoy. Interviews are edited by Jo Mini. Hosts are Marlo Anderson, Todd Cochrane, Scott Ertz, Christopher Jordan, Daniele Mendez, and Allante Sparks. Las Vegas studio provided by HC Productions. Remote studio provided by PLUGHITZ Productions. This has been Tech Podcasts Network Production, copyright 2022.

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