Every company may produce different products and services, but one thing that every company produces is a ton of information. For a lot of companies, it can be difficult to keep that information organized, and even more difficult to grab the information you need when you need it. This is never more urgent than for support staffers, who often need to access very detailed bits of info in a short period of time. That's where Pigro comes in.
Pigro, which means lazy in Italian, is a data indexing and search platform designed specifically to be able to answer questions about the company and its products when needed. The whole aim of the system is to make data searchable to reduce the amount of time spent trying to answer a question.
Take, for example, a product like a smart TV powered by Roku. The operating system is not made by the same company as the television itself, but support staff will certainly be asked questions about the operation of the Roku system. Rather than having to train every support team member on every aspect of a product your company doesn't make, you could instead load all of Roku's support documents, as well as your own, into Pigro so your staffers can find the answers to obscure questions on demand.
The best part of the system is that it takes requests in the form of natural language. This means that you can ask questions in the same way you would to a coworker next to you, which we don't currently have. It also means that you don't have to guess what keywords the person who uploaded the document may have used, as they are likely not the ones you are thinking about for your question.
Pigro is currently available, and the company will give you a demo of the system in action on your own dataset. To find out more and to book a demo, head to the company's website.
Interview by Todd Cochrane of Geek News Central.
Scott is a developer who has worked on projects of varying sizes, including all of the PLUGHITZ Corporation properties. He is also known in the gaming world for his time supporting the rhythm game community, through DDRLover and hosting tournaments throughout the Tampa Bay Area. Currently, when he is not working on software projects or hosting F5 Live: Refreshing Technology, Scott can often be found returning to his high school days working with the Foundation for Inspiration and Recognition of Science and Technology (FIRST), mentoring teams and helping with ROBOTICON Tampa Bay. He has also helped found a student software learning group, the ASCII Warriors, currently housed at AMRoC Fab Lab.