ThunderAct Brings the Power of AI to Your Customer Interactions - Show Notes

ThunderAct Brings the Power of AI to Your Customer Interactions

Saturday Sep 8, 2018 (00:10:18)


For most companies, one of the most difficult challenges is understanding your customers' needs and responding to their likes and dislikes. People in multiple aspects of the company all interact with the customers, and a lot of data is collected, but it's difficult to bring it all together to make the best decisions possible. For example, your sales team probably uses Dynamics or Salesforce to track interactions, while your support team might use Zendesk, and your development team uses Manuscript or Jira - all to communicate with the same group of people.

Enter ThunderAct, an artificial intelligence platform that collects data from all of these platforms and more, and brings it together into one place. Once the system has all of the information, it is able to correlate users and show trends through easy to understand visualizations. For example, maybe the sales team communicates with a large number of prospects that all ask for the same feature in your product, and the sales team says that it is in the works when in reality it has been in the product for a while. You can now help coach the sales team on a more accurate feature set.

Now, what if the development team builds the feature in question, and the support team gets positive feedback on the new feature? Perhaps the management could decide to expand that offering into a larger part of the product. Or, maybe there is a related product that could be developed as a companion - after all, Microsoft didn't start out making Office. The best part is, this platform does not require any of your teams to change their system or their departmental behaviors in order to gain these useful new insights.

You can sign up now to see if the platform is for you by visiting their website.

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Scott Ertz

Host, Episode Author

Scott is a developer who has worked on projects of varying sizes, including all of the PLUGHITZ Corporation properties. He is also known in the gaming world for his time supporting the rhythm game community, through DDRLover and hosting tournaments throughout the Tampa Bay Area. Currently, when he is not working on software projects or hosting F5 Live: Refreshing Technology, Scott can often be found returning to his high school days working with the Foundation for Inspiration and Recognition of Science and Technology (FIRST), mentoring teams and helping with ROBOTICON Tampa Bay. He has also helped found a student software learning group, the ASCII Warriors, currently housed at AMRoC Fab Lab.

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