It is no secret that Consumer Reports' integrity has been in question for years. In my personal experience working in electronics retail, the publication gave high marks to some of our most returned or defective merchandise, and often gave low marks to many consumer favorites. It often appeared as if the reviews were based more on a relationship with the manufacturer than actual product successes. In fact, Consumer Affairs has the publication listed with a 1/5 star rating, for various issues, including value of reviews.
This week, Consumer Reports added fuel to that fire when they downgraded their recommendations for Microsoft's Surface line of devices. This includes all devices in the family, including the Surface Book with Performance Dock and Surface Laptop, both being fairly new. The problem is that the downgrade in recommendation comes from surveys of subscribers about their feelings about the brand as a whole. It does not require particular issues, nor does it specify any specific models. So, because some people "feel bad" about the Surface line, based on their own internal metrics, CR has decided to stop recommending Surface entirely.
Consumer Reports' own reviews of the hardware has shown that the hardware was good enough to recommend previously. Based on a survey, though, the Surface Laptop, which did not even exist when the survey was conducted, and the newer Surface Book, which was barely on the market, are essentially being considered to be of poor value, with absolutely no evidence.
Panos Panay, VP of Microsoft Devices, was not happy with the move. He said in a statement,
We stand behind Surface. Surface has had quite a journey over the last few years, and we've learned a lot.
Reviewing future devices based on previous models, rather than on their own merit is not only inaccurate, it's unethical. To say that the Surface Laptop is a poor choice because a tablet from 7 years ago had a manufacturing flaw is patently ridiculous. Will Consumer Reports apply this same metric style to other devices? Will they not recommend the Samsung Galaxy Note 8 because some Note 7 devices exploded? Is the Xbox One a no-go because the thermal paste in the Xbox 360 from a decade ago was defective? It seems unlikely, making this a sticky situation for the publication.
Our recommendation is to treat each product as its own device, and not lump all like-branded products into one review. Look for reviews from LAPTOP Magazine, Tom's Guide, Windows Central, and other reputable sources, in addition to Amazon reviews, rather than relying on a single source of information before making a buying decision.
Over the last year or so, Twitter's troubles have gotten worse. Leading up to quarterly losses, the company shut down services and laid people off, and even went so far as to try to find a buyer. Since then, the company has doubled down on offerings like live video, and redesigned the platform to make it faster.
All of that work has not generated what the company, and co-founder and CEO Jack Dorsey had wanted: new users. In fact, between this quarter and last, the company generated no additional active users. Both this quarter and last, the company saw 328 million active users. Last quarter, that number was up by 7 million, but this quarter is was obviously flat. That is compared to the analyst expected 4 million new users.
Needless to say, investors were not happy with the company's performance. After announcing their failure, the stock plummeted 13 percent, bringing it to $16 per share. This price represents the company's monthly low price. The stock price recovered slightly before closing.
This news comes at a time when the service has received an influx of attention worldwide. The attention comes care of President Trump, who uses the service for all manner of tasks, from challenging opposition to announcing new policy initiatives. Whenever he tweets anything, a flood of support and resistance is posted in response. With that kind of activity, investors and analysts expected an influx in new users, there to show their support or disagreement with whatever is posted. However, what seems to be happening is the exact opposite. It is possible that new users are actually being dissuaded from joining because of the consistent negativity that the service is producing.
In response to the negative perception, Twitter has produced a system prevent harassment using its service. The company hopes that in fixing the environment, they will fix some of their growth issues. It is possible, however, that this will also produce an inverse reaction. If the intention for many users is to contradict tweets posted by the President, or to communicate with those they disagree with, then preventing harassment is the opposite of what many users are looking for. In fact, many in the opposition are looking to do just the opposite.
Over the last few years, Nintendo has seen continual profit issues. The Nintendo 3DS produces mixed, but mostly positive results, but from day one, the Wii U was a sales disaster. In fact, over the 5 years the device was active, the company sold 13.5 million units. That works out to only about 225,000 units per month.
This week, the company released their quarterly earnings report, and the results have completely turned around. Since the release of the Switch in March, the company has sole 4.7 million units - 35% of the lifetime sales of the Wii U, in just 5 months. That is a good indicator for future quarters, when inventory availability is expected to raise, and with it, hopefully sales.
Hardware is not the only successful aspect of the company. Mario Kart 8 Deluxe, which came out a month after the Switch, has sold nearly as many copies as the console itself, at 3.54 million. The Legend of Zelda: Breath of the Wild continued to be a big mover, adding 1.16 million units. Overall, Nintendo sold 8.14 million software titles for the Switch alone.
The 3DS platform sold better this year than last, selling nearly 1 million devices, coming in about 1% over this time last year. Games sold far less, though, with 5.85 million copies sold, or 31% less than last year.
Nintendo remains optimistic about the future, especially in Switch sales. While Mario might be their breadwinner, the company knows that the next quarter belongs to Splatoon 2, with the final quarter belonging to Super Mario Odyssey.
For many, many years, there has been an insidious misconception about Macs that has managed to outlive its own safety. If you survey Mac users, you will find that many of them believe that Macs are impervious to malware and viruses. In the past, there was a little truth to the myth - not that it was impossible, just that no developers cared enough about the nonexistent market. Outside of schools, no one really had a Mac, so writing malicious software had no value.
After the success of the iPod and iPhone, Apple began to see an increase in sales. Those sales are not enough to be excited about for Apple, but they are enough to get hackers interested. In the last 15 years or so, many malicious programs have been developed for macOS, but the myth of safety has continued. In fact, Apple themselves turned the myth into a lie when they used it in their marketing for Macs.
Following this lie, a piece of malicious software, called Fruitfly, was developed and released to the Mac ecosystem. The developers have since disappeared, but the software has not. In fact, the software, which logs keystrokes and can take over a computer's webcam and keyboard, is still out in the wild.
As part of Black Hat USA 2017, researchers turned on a server to receive data from any infected computers, and to their surprise, at least 400 still-infected computers called in to let the developers know all that had happened in the years since they last called home. This virus, which seems to specifically target biomedical computers, has flown under the radar for as long as a decade.
The reason why it has been missed could be because of the almost complete lack of antivirus in the Mac ecosystem, because of this pervasive lie. No matter the product, don't believe the hype: assume everything can be compromised, because if your DVR can help take down the internet, anything is possible.
When it comes to the internet, features for big services com and go. During Marissa Mayer's time at the helm of Yahoo, new purchases were made and closed existing products. It is just part of doing business - deciding what is being used and what is worth shuttering.
Google has been going through its own shuttering process, most notably Google Fiber. This week, YouTube has announced that we will soon see some of their offerings go away. First to be cut is the web-based editing feature. As it turns out, less than 0.1% of all YouTube creators were using the web-based editing product, a feature which as been around since 2010, but even I was unaware existed. It's important to note that the trimming capabilities of "Enhancements" will remain.
The slideshow feature, another one I was unaware existed, but explains why there are so many identical looking slideshows on YouTube, will hit the cutting room floor, as well. Since slideshows have seen waning interest in general in recent years, a win for me as I have always hated slideshows, it makes sense for the company to end support for the slideshow composer.
Both offerings will be removed on September 20, 2017. Make sure to finish any projects that are in-progress before the services go away for good.
Last week was Amazon Prime Day, and the company was very happy with the results. One of the issues that we pointed out was that some products were more expensive during their Prime Day deal than they had been the day or two previous. We pointed to one product in particular, which was $20 more than it has been in recent days.
Consumer Watchdog, whose name clearly describes their purpose, issued a study that showed that, like on Prime Day, the pricing listed on Amazon is often misleading. Of the 1000 products tested, about 46% of the products showed that the reference price for a sale were higher than during the quarter leading up to the sale. This means that Amazon's product listings falsely showed a greater sale discount than the customer was actually receiving, exactly what was noted during Prime Day.
A letter was sent to the Federal Trade Commission following the study, urging an investigation into the issue. While the FTC has not commented on whether or not they will be investigating this claim, it is likely that they will. Amazon is in the process of purchasing Whole Foods for $13.7 billion, a company that has its own issues with consumer groups. As part of that purchase, the FTC will be running investigations, so this will likely be part of that existing process.
Amazon has responded to the report, saying,
The study issued by Consumer Watchdog is deeply flawed, based on incomplete data and improper assumptions. The conclusions the Consumer Watchdog group reached are flat out wrong. We validate the reference prices provided by manufacturers, vendors and sellers against actual prices recently found across Amazon and other retailers.
Have you ever experienced false pricing on Amazon? Let us know in the comments.